Policies + FAQs
Cancellation & Rescheduling Policy
You and your time are very valuable to me. I hold an appointment time just for you, so if you must reschedule - I kindly ask that you give a minimum of 24 hours notice. This way I have time to accommodate others who may be waiting. Failure to follow this policy may result in a fee, which will be tacked on to your next scheduled appointment at checkout. Please feel free to ask any questions on this or any other policies. I appreciate your understanding!
No - show Policy
My policy is that if an appointment is "no-showed", 50% of the cost of services missed will be due before the you are able to reschedule. Effective September 4, 2019 all appointments booked through Vagaro will require a credit card on file. Filling a no-show appointment is nearly impossible, as most of the clients on my waiting list cannot make last minute arrangements to come into the salon. If you aren't going to make it to your appointment just be courteous and let me know that. I understand that things happen that are our of your control.
Re-do & Return Policy
I strive to offer my guests the highest level of satisfaction. If you are having challenges with your cut or color, please let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge. Should you decide to go in a different direction than the goals we discussed in your consultation then the policy does not apply, though I would love to continue to help you reach your hair goals! Should you make a retail purchase that you are unsatisfied with, I will accept exchanges at full credit for 30 days from initial purchase. Due to the amount of time and products invested, I do not offer refunds on services.
